Rob Spangler
Work
About
Contact
I help teams turn customer insights into growth.
Senior designer with 20 years of experience. I design products that bridge the gap between customer needs and business results.
Recent Work
National Committee for Quality Assurance (NCQA)
Over the years, I’ve conducted user research, implemented accessibility improvements, and strategized a comprehensive corporate website redesign. I consult on critical healthcare product design (digital measures) and NCQA’s product design system.
10.1%
Overall improvement in customer success
15.5%
Improvement in the findability of content
Mueller Associates
Mueller’s website did not reflect its brand or market position. They struggled to drive traffic and attract new job talent.
The website redesign led to a 500% increase in traffic, a 650% rise in job applications, and overall enhanced website engagement within one year.
500%
Increase in traffic in the first year after launch
650%
Increase in job applications
The Walters
Redesign of the online art collection. Data from UX surveys and heatmaps were used to identify problem areas and better understand how visitors were using the site. Customer’s reported that the new design is better than using Google’s Arts & Culture.
The redesign improved brand consistency, experience, information architecture, and page hierarchy, leading to increased engagement and visitor satisfaction.
Experience
20
Years of design experience
UXC
Certified through the Nielsen Norman Group (NN/g)
200+
Successful website and products designed and launched. I’ve put in some reps and learned something new each time.
Skills
Product Design
Wireframes
Prototypes
Presentations
Stakeholder Alignment
Account Management
Critical Thinking and Analysis
AI Collaboration
Design Systems
Design and Leadership
User Research
Strategy
User Testing
Stakeholder Interviews
Heuristic Analysis
Personas
Journey Mapping
Competitor Analysis
Tree Testing
Surveys
Tools
Figma, Sketch,
Adobe CC
Hotjar, Optimal Workshop
Slack, Monday, Asana, Zoom, Teams
Generative AI
WordPress/CMS
Bonus
Writing
Customer Service
Teaching
HTML, CSS, and JavaScript
Video/Audio Editing
Lifelong Learner
I help teams uncover problems, design effective strategies and solutions, and communicate clearly.
Connect
Resume
Download Resume
Location
Baltimore, Maryland
Social
Dribbble
Github
Rob Spangler
I help teams turn customer insights into growth.
Senior designer with 20 years of experience. I design products that bridge the gap between customer needs and business results.
Recent Work
National Committee for Quality Assurance (NCQA)
Over the years, I’ve conducted user research, implemented accessibility improvements, and strategized a comprehensive corporate website redesign. I consult on critical healthcare product design (digital measures) and NCQA’s product design system.
10.1%
Overall improvement in customer success
15.5%
Improvement in the findability of content
Mueller Associates
Mueller’s website did not reflect its brand or market position. They struggled to drive traffic and attract new job talent.
The website redesign led to a 500% increase in traffic, a 650% rise in job applications, and overall enhanced website engagement within one year.
500%
Increase in traffic in the first year after launch
650%
Increase in job applications
The Walters
Redesign of the online art collection. Data from UX surveys and heatmaps were used to identify problem areas and better understand how visitors were using the site. Customer’s reported that the new design is better than using Google’s Arts & Culture.
The redesign improved brand consistency, experience, information architecture, and page hierarchy, leading to increased engagement and visitor satisfaction.
Experience
20
Years of design experience
UXC
Certified through the Nielsen Norman Group (NN/g)
200+
Successful website and products designed and launched. I’ve put in some reps and learned something new each time.
Skills
Design and Leadership
Product Design
Wireframes
Prototypes
Presentations
Stakeholder Alignment
Account Management
Critical Thinking and Analysis
AI Collaboration
Design Systems
User Research
Strategy
User Testing
Stakeholder Interviews
Heuristic Analysis
Personas
Journey Mapping
Competitor Analysis
Tree Testing
Surveys
Tools
Figma, Sketch,
Adobe CC
Hotjar, Optimal Workshop
Slack, Monday, Asana, Zoom, Teams
Generative AI
WordPress/CMS
Bonus
Writing
Customer Service
Teaching
HTML, CSS, and JavaScript
Video/Audio Editing
Lifelong Learner
I help teams uncover problems, design effective strategies and solutions, and communicate clearly.
Connect
Resume
Download Resume
Location
Baltimore, Maryland
Social
Dribbble
Github
Rob Spangler
I help teams turn customer insights into growth.
Senior designer with 20 years of experience. I design products that bridge the gap between customer needs and business results.
Recent Work
National Committee for Quality Assurance (NCQA)
Over the years, I’ve conducted user research, implemented accessibility improvements, and strategized a comprehensive corporate website redesign. I consult on critical healthcare product design (digital measures) and NCQA’s product design system.
10.1%
Overall improvement in customer success
15.5%
Improvement in the findability of content
Mueller Associates
Mueller’s website did not reflect its brand or market position. They struggled to drive traffic and attract new job talent.
The website redesign led to a 500% increase in traffic, a 650% rise in job applications, and overall enhanced website engagement within one year.
500%
Increase in traffic in the first year after launch
650%
Increase in job applications
The Walters
Redesign of the online art collection. Data from UX surveys and heatmaps were used to identify problem areas and better understand how visitors were using the site. Customer’s reported that the new design is better than using Google’s Arts & Culture.
The redesign improved brand consistency, experience, information architecture, and page hierarchy, leading to increased engagement and visitor satisfaction.
Experience
20
Years of design experience
UXC
Certified through the Nielsen Norman Group (NN/g)
200+
Successful website and products designed and launched. I’ve put in some reps and learned something new each time.
Skills
Design and Leadership
Product Design
Wireframes
Prototypes
Presentations
Stakeholder Alignment
Account Management
Critical Thinking and Analysis
AI Collaboration
Design Systems
User Research
Strategy
User Testing
Stakeholder Interviews
Heuristic Analysis
Personas
Journey Mapping
Competitor Analysis
Tree Testing
Surveys
Tools
Figma, Sketch,
Adobe CC
Hotjar, Optimal Workshop
Slack, Monday, Asana, Zoom, Teams
Generative AI
WordPress/CMS
Bonus
Writing
Customer Service
Teaching
HTML, CSS, and JavaScript
Video/Audio Editing
Lifelong Learner
I help teams uncover problems, design effective strategies and solutions, and communicate clearly.
Connect
Resume
Download Resume
Location
Baltimore, Maryland
Social
Dribbble
Github